• Make sure the user is wetting the electrodes on the back of the strap with water. The electrodes have a rubber coating on them. • Place the transmitter strap on the chest PRIOR to starting the heart rate search on the watch. If the search on the watch is started prior to wearing the chest strap, the watch will fail to pick up the code and not make the connection. • Make sure the user is away from others when starting the heart rate search, i.e. healthclub setting where there may be other Polar users in close proximity. • If this does not help …Please contact us directly at 800-227-1314, option 5 so we can further assist them with warranty service if necessary.
Brand : Polar
